shipping

- Delivery within Canada or the USA takes approximately 5-10 business days (on in stock items), subject to change based on shipping location.
- Domestic shipments are sent via Canada Post; other couriers available upon request.
- Shipments to the United States are sent via UPS, FedEx, or DHL.
- International deliveries have no designated time frame due to unexpected delays and import procedures; usually within 5-15 business days (on in stock items) using DHL Express.
- Alternate couriers can be requested at purchase, potentially requiring additional payment.
- Selection of shipping option without insurance coverage absolves responsibility post-shipment; claims processed by shipping company with our assistance.
- Insurance coverage purchase allows us to process claims for damaged or lost items during shipment, refunding or replacing affected items.
- Tracking number provided for all shipments; lost or damaged items during shipment not our responsibility, claims processed by shipping company with our assistance.
- Shipping label copy provided upon request for proof of shipment.
- Additional surcharges may apply for oversize/overweight packages or shipping to rural and military addresses within Canada and the United States; communicated via email, with uncollected charges resulting in order cancellation.

Damaged Shipments:
- Upon receipt, inspect all packages for missing, damaged, or incorrect parts.
- Contact us and the shipper immediately for damaged parts; claims without shipping insurance must be processed through the shipping company.
- Claims for insured shipments processed by us, providing refund or replacement.
- Not responsible for missing, damaged, or incorrect parts after 30 business days, nor for lost or stolen packages; all such claims through shipping company.