- If your items are required to be special ordered from the manufacturer or warehouse, please allow 2- 15 business days (depending on the brand) for special orders to arrive at our facility. If we can not meet this time frame, we will inform you. - If a special order is no longer available for order from its manufacturer, you will be contacted and granted a refund. - Special ordered items are subject to a 25% restock fee upon return or exchange. Please verify sizing prior to purchase or reach out to us to discuss options. - Rizoma products that are special ordered are considered final sale and ineligible for return.
